Six years with a single client reveals things that shorter engagements never surface. You see how decisions compound, how trust is built through consistency, and what enterprise website operations actually look like at scale (via Solspace Inc.).
Our partnership with Genpact — a global professional services firm delivering digital transformation — covered six continuous years of website operations: two major redesigns delivered within tight 6-week windows, teams of up to 10 developers coordinated, and five enterprise integrations kept running throughout.
Six years at a glance
How the engagement evolved
The engagement started with ongoing improvements and maintenance for Genpact's Craft CMS website, growing into full ownership of the client relationship and technical direction as we proved consistent delivery.
Redesign #1 (2020)
A full visual and functional rebuild led by a 3-developer team. Modern design system, improved content architecture, performance optimizations, and zero downtime during migration — all existing integrations maintained throughout.
Redesign #2 (2023)
The larger and more complex undertaking: 10 developers delivering a complete overhaul within a 6-week window. Parallel workstreams across frontend, backend, content migration, and integration teams — coordinated daily to hit the deadline.
Ongoing improvements (2018–2024)
Between redesigns: new features, content improvements, integration updates, security maintenance, and weekly client communication. The work that doesn't make headlines but keeps enterprise relationships stable for six years.
The integrations that kept the enterprise running
| Integration | Purpose |
|---|---|
| Marketo | Lead capture, nurturing workflows, and marketing automation |
| Salesforce | Lead routing from website forms to sales pipeline |
| Taleo | Global jobs board with custom filtering and search |
| OneTrust | Cookie consent and privacy compliance (GDPR, CCPA) |
| AWS S3 + Imgix | File storage and optimized image delivery at scale |
What enterprise delivery actually looks like
Enterprise clients don't need heroics. They need stability, predictable delivery, and communication that respects their time. The habits that sustained this six-year relationship:
- Weekly client communication: consistent priority alignment so nothing sat in uncertainty
- No surprises on timelines: tight deadlines were met because planning started early and risk was surfaced before it became a problem
- Architectural thinking: decisions made in year one were designed to hold in year six — reducing the technical debt that kills long-term retainers
- Trust through consistency: scope expanded because delivery was reliable — not because we sold it that way, but because we earned it
This engagement now informs how we approach every long-term client relationship: systems thinking, proactive communication, and a reliability mindset built through years of consistent delivery — not theoretical frameworks.
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