Six years with a single client reveals things that shorter engagements never surface. You see how decisions compound, how trust is built through consistency, and what enterprise website operations actually look like at scale (via Solspace Inc.).
Our partnership with Genpact, a global professional services firm delivering digital transformation, covered six continuous years of website operations: two major redesigns delivered within tight 6-week windows, teams of up to 10 developers coordinated, and five enterprise integrations kept running throughout.
Six years at a glance
How the engagement evolved
The engagement started with ongoing improvements and maintenance for Genpact's Craft CMS website, growing into full ownership of the client relationship and technical direction as we proved consistent delivery.
The major work ran as a phased delivery. Each phase was scoped, sequenced, and shipped against a fixed deadline, with scope stepping up as the partnership deepened: the first phase rebuilt the visual and content layer, the second widened into the data and integration layer.
Phase 1: Visual and CMS architecture (2022)
The first phase focused on the front end and the content layer. A focused 3-developer team delivered a full visual rebuild and a restructured Craft CMS content architecture: a new design system, cleaner content modeling, and performance work, migrated with zero downtime and every existing integration kept live throughout.
Phase 2: Data platform integration (2023)
The second phase widened the scope to the data and integration layer. Ten developers delivered a complete overhaul inside a 6-week window, running parallel workstreams across frontend, backend, content migration, and the five enterprise integrations. Daily coordination held every workstream to a single fixed deadline.
Ongoing improvements (2018–2024)
Between phases: new features, content improvements, integration updates, security maintenance, and weekly client communication. The work that doesn't make headlines but keeps enterprise relationships stable for six years.
The integrations that kept the enterprise running
| Integration | Purpose |
|---|---|
| Marketo | Lead capture, nurturing workflows, and marketing automation |
| Salesforce | Lead routing from website forms to sales pipeline |
| Taleo | Global jobs board with custom filtering and search |
| OneTrust | Cookie consent and privacy compliance (GDPR, CCPA) |
| AWS S3 + Imgix | File storage and optimized image delivery at scale |
What enterprise delivery actually looks like
Enterprise clients don't need heroics. They need stability, predictable delivery, and communication that respects their time. The habits that sustained this six-year relationship:
- Weekly client communication: consistent priority alignment so nothing sat in uncertainty
- No surprises on timelines: tight deadlines were met because planning started early and risk was surfaced before it became a problem
- Architectural thinking: decisions made in year one were designed to hold in year six, reducing the technical debt that kills long-term retainers
- Trust through consistency: scope expanded because delivery was reliable. We earned it rather than sold it.
This engagement now informs how we approach every long-term client relationship: systems thinking, proactive communication, and a reliability mindset built through years of consistent delivery, not theoretical frameworks.
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